Question 1

Is this an AI scribe?

Accepted Answer

No. Scribes automate documentation inside the exam room. Aurelius automates everything outside it — the phones, the schedule, intake, prior authorisations and the revenue cycle. Most of our customers already run a scribe and keep it; the two do not overlap.

Question 2

Does it work with our EHR?

Accepted Answer

We integrate with Epic, Athenahealth, eClinicalWorks, NextGen, Elation, DrChrono, Kareo and about twenty more. Setup starts read-only, so Aurelius can prove its judgement against your real schedule before it is allowed to write anything.

Question 3

Will patients know they are talking to AI?

Accepted Answer

Yes, and we require it. Aurelius identifies itself at the start of every call. Anything clinical, distressed or outside its scope transfers to a person immediately, with the transcript already in front of them.

Question 4

How do you handle PHI?

Accepted Answer

We sign a BAA with every customer. PHI is encrypted in transit and at rest with per-tenant keys, never used to train shared models, and retained on a schedule you set. We are SOC 2 Type II certified and HIPAA compliant.

Question 5

What happens when it gets something wrong?

Accepted Answer

Every action carries a confidence score and a threshold you control. Below the threshold, Aurelius does not act — it routes to your queue with its reasoning attached. Every decision it does make is logged and reversible.

Question 6

Do we have to lay off front-desk staff?

Accepted Answer

None of our customers have. The common pattern is that the same team stops drowning: they move from answering phones to supervising the queue and handling the calls that genuinely need a person, and open roles get closed rather than filled.

Question 7

How long until it is live?

Accepted Answer

Phones and scheduling typically go live in under two weeks. Prior authorisation and billing workflows take four to six, because we build and test against your specific payer mix before turning them on.

Billed annually	PracticeYour plan$399/ provider	Most popular ProYour plan$719/ provider	Health systemYour planCustom
Scale
Providers	Up to 5	Unlimited	Unlimited
Locations	1	Multi-location	Unlimited
Front-desk seats	Unlimited	Unlimited	Unlimited
Front desk
AI phone agent	Included	Included	Included
Scheduling and waitlist backfill	Included	Included	Included
Recall and no-show follow-up	Included	Included	Included
Multi-location call routing	Not included	Included	Included
Spanish and Mandarin call handling	Not included	Included	Included
Revenue cycle
Automated intake and eligibility	Included	Included	Included
Prior authorisation automation	Not included	Included	Included
Claim scrubbing and denial appeals	Not included	Included	Included
Payment posting and reconciliation	Not included	Included	Included
Integrations and security
EHR integrations	One	Unlimited	Custom
SSO, SCIM and role-based access	Not included	Not included	Included
Private cloud or in-VPC deployment	Not included	Not included	Included
Signed BAA and security review	Not included	Not included	Included
Support
Support channel	Email	Email and phone	24/7 priority
Dedicated success manager	Not included	Included	Included
Onboarding	Guided	White-glove	Custom
Uptime SLA	99.9%	99.9%	99.99%

Priced per provider, not per seat

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Questions we get on the first call

Give your clinic its front office back.