Does it work with our EHR?

We integrate with Epic, Athenahealth, eClinicalWorks, NextGen, Elation, DrChrono, Kareo and about twenty more. Setup starts read-only, so Aurelius can prove its judgement against your real schedule before it is allowed to write anything.

Will patients know they are talking to AI?

Yes, and we require it. Aurelius identifies itself at the start of every call. Anything clinical, distressed or outside its scope transfers to a person immediately, with the transcript already in front of them.

How do you handle PHI?

We sign a BAA with every customer. PHI is encrypted in transit and at rest with per-tenant keys, never used to train shared models, and retained on a schedule you set. We are SOC 2 Type II certified and HIPAA compliant.

What happens when it gets something wrong?

Every action carries a confidence score and a threshold you control. Below the threshold, Aurelius does not act — it routes to your queue with its reasoning attached. Every decision it does make is logged and reversible.

Do we have to lay off front-desk staff?

None of our customers have. The common pattern is that the same team stops drowning: they move from answering phones to supervising the queue and handling the calls that genuinely need a person, and open roles get closed rather than filled.

How long until it is live?

Phones and scheduling typically go live in under two weeks. Prior authorisation and billing workflows take four to six, because we build and test against your specific payer mix before turning them on.

Not a scribeAn AI workforce for the front office

The AI workforce built formodern healthcare

Aurelius runs your clinic’s operations. It answers the phones, fills cancelled slots, chases prior authorisations and posts payments — so your staff can look after patients instead of paperwork.

Book a demo See how it works

HIPAA compliant · SOC 2 Type II · Works with your existing EHR

A clinic receptionist taking a call at the front desk while two clinicians confer behind her.

Clinics

Trusted by the people who run the front desk

Physicians, practice managers and administrators — not a pilot programme. Every quote below is from a clinic in production today.

clinics running Aurelius: 400+clinics running Aurelius
average customer rating: 4.9/5average customer rating
renew after year one: 97%renew after year one
patient calls handled: 1.2Mpatient calls handled

Rated 5 out of 5
We were losing about forty calls a day to voicemail. Aurelius answers all of them. We filled two extra chairs a week without adding a single front-desk hire.
DW
Dana Whitfield
Practice Manager, Cedar Park Family Medicine
Rated 5 out of 5
I had looked at three AI scribes and none of them touched my actual problem. My notes were fine. My phones, my authorisations and my aging bucket were not.
MO
Dr. Marcus Oyelaran
Managing Partner, Vantage Orthopaedics
Rated 5 out of 5
Prior auth used to be one full-time person and a lot of hold music. It is now a review queue somebody clears in an hour before lunch.
PR
Priya Raghunathan
Director of Operations, Lumen Health Partners
Rated 5 out of 5
Our no-show rate went from nineteen percent to eleven. Nobody changed how they work — the follow-up just actually happens now.
TF
Tomás Ferreira
Chief Administrative Officer, Aperture Pediatrics
Rated 5 out of 5
Two of my staff were ready to quit over the phone volume. Both are still here, and both now do work that requires a person.
HK
Helen Kowalski
Clinic Director, Meridian Women's Health
Rated 5 out of 5
We were losing about forty calls a day to voicemail. Aurelius answers all of them. We filled two extra chairs a week without adding a single front-desk hire.
DW
Dana Whitfield
Practice Manager, Cedar Park Family Medicine
Rated 5 out of 5
I had looked at three AI scribes and none of them touched my actual problem. My notes were fine. My phones, my authorisations and my aging bucket were not.
MO
Dr. Marcus Oyelaran
Managing Partner, Vantage Orthopaedics
Rated 5 out of 5
Prior auth used to be one full-time person and a lot of hold music. It is now a review queue somebody clears in an hour before lunch.
PR
Priya Raghunathan
Director of Operations, Lumen Health Partners
Rated 5 out of 5
Our no-show rate went from nineteen percent to eleven. Nobody changed how they work — the follow-up just actually happens now.
TF
Tomás Ferreira
Chief Administrative Officer, Aperture Pediatrics
Rated 5 out of 5
Two of my staff were ready to quit over the phone volume. Both are still here, and both now do work that requires a person.
HK
Helen Kowalski
Clinic Director, Meridian Women's Health

What it does

Six jobs your front office no longer has to do

Turn them on one at a time or all at once. Each one is measured against the work it replaced, not against a demo.

Booking, rescheduling, refills, directions and insurance questions — in the caller's language, with anything clinical escalated to a human.

92% resolved without staff

Front desk

Every call answered, on the first ring

Booking, rescheduling, refills, directions and insurance questions — in the caller's language, with anything clinical escalated to a human.

92% resolved without staff

Scheduling

Cancellations refilled automatically

The moment a slot opens, Aurelius works your waitlist by clinical priority and books the first patient who confirms.

Slots refilled in under 5 min

Intake

Paperwork done before arrival

Forms, consents, insurance cards and eligibility checks collected by text, then written straight into the chart.

Zero clipboards at check-in

Authorisations

Prior auths chased end to end

Aurelius assembles the packet, submits to the payer, sits in the queue and follows up until there is a decision.

9 days down to 2

Revenue

Claims scrubbed, denials worked

Coding checked before submission, denials triaged and appealed, payments posted and reconciled the same day.

Same-day payment posting

Retention

Recalls and no-shows pursued

Overdue patients, annual wellness visits and missed appointments followed up on a cadence that actually converts.

38% fewer no-shows

HIPAA compliant
BAA signed on every plan
SOC 2 Type II
Audited annually
PHI never trains models
Per-tenant encryption keys
Works with your EHR
25+ integrations

Read our security posture

How it works

Live in two weeks, not two quarters

Aurelius starts read-only and earns write access. You see its judgement against your real schedule before it touches anything.

Tap a step to see it

Connect your EHR

Read-only to start. Aurelius maps your schedule, providers, payers and templates in about a day. Epic, Athena, eClinicalWorks, Elation, DrChrono and 20 more.

app.aurelius.health/integrations

Live

Epic · MyChartRead-only

Schedule templates
41 templates across 3 sites
Mapped
Providers & locations
12 providers · hours, rooms, block rules
Mapped
Payer contracts
26 plans matched to fee schedules
Mapped
Appointment types
18 of 21 matched · 3 need a human decision
Review
Historical no-shows
24 months imported · risk model fitting
Running

Mapped in 19 hours — no interface engine, no downtime.

app.aurelius.health/integrations

Live

Epic · MyChartRead-only

Schedule templates
41 templates across 3 sites
Mapped
Providers & locations
12 providers · hours, rooms, block rules
Mapped
Payer contracts
26 plans matched to fee schedules
Mapped
Appointment types
18 of 21 matched · 3 need a human decision
Review
Historical no-shows
24 months imported · risk model fitting
Running

Mapped in 19 hours — no interface engine, no downtime.

Outcomes

Measured across 400+ clinics

Aggregated from customer telemetry over the trailing twelve months. Medians, not best cases.

%

Calls resolved without staff

Booking, rescheduling, refills and routine questions.

%

Fewer no-shows

Median reduction after three months of automated recall.

days

Prior auth turnaround

Down from a nine-day average across our customer base.

hrs

Admin hours returned

Per provider per month, given back to patient-facing work.

Front-office tasks: automated vs. manual

A representative four-provider group through its first eight months.

Pricing

Priced per provider, not per seat

Add as many front-desk logins as you like. Charging per seat would penalise exactly the clinic whose problem this solves.

PracticeSolo clinicsMost popularProGrowing groupsHealth systemMulti-site

Annual price: $719/provider/mo
Best for: Growing groups
Providers: Unlimited
Locations: Multi-location
Front-desk seatsNever billed per seat, on any plan.: Unlimited
AI phone agent24/7, including after hours and holidays.: Included
Scheduling and waitlist backfill: Included
Recall and no-show follow-up: Included
Multi-location call routing: Included
Spanish and Mandarin call handling: Included
Automated intake and eligibility: Included
Prior authorisation automation: Included
Claim scrubbing and denial appeals: Included
Payment posting and reconciliation: Included
EHR integrations: Unlimited
SSO, SCIM and role-based access: Not included
Private cloud or in-VPC deployment: Not included
Signed BAA and security review: Not included
Support channel: Email and phone
Dedicated success manager: Included
Onboarding: White-glove
Uptime SLA: 99.9%

Start free pilot

Billed annually, per provider. Cancel any time.

Practice

For independent clinics of one to five providers.

$399/ provider / mo

Billed annually

AI phone agent, 24/7
Scheduling and waitlist backfill
Automated intake and eligibility
One EHR integration
Recall and no-show follow-up
Email support

Pro

For multi-provider groups running more than one location.

$719/ provider / mo

Billed annually

Everything in Practice
Prior authorisation automation
Claim scrubbing and denial appeals
Payment posting and reconciliation
Multi-location routing
Spanish and Mandarin call handling
Dedicated success manager

Health system

For systems, MSOs and networks with their own compliance bar.

Custom

Annual contract, based on volume

Unlimited providers and locations
Private cloud or in-VPC deployment
Custom payer and workflow build-out
SSO, SCIM and role-based access
Signed BAA and security review
99.99% uptime SLA

Full breakdown

Compare every plan

Unlimited front-desk logins, HIPAA-eligible infrastructure and a free pilot come with all three.

Feature comparison across the Practice, Group and Health system plans, priced annually.
Billed annually	PracticeYour plan$399/ provider	Most popular ProYour plan$719/ provider	Health systemYour planCustom
Scale
Providers	Up to 5	Unlimited	Unlimited
Locations	1	Multi-location	Unlimited
Front-desk seats	Unlimited	Unlimited	Unlimited
Front desk
AI phone agent	Included	Included	Included
Scheduling and waitlist backfill	Included	Included	Included
Recall and no-show follow-up	Included	Included	Included
Multi-location call routing	Not included	Included	Included
Spanish and Mandarin call handling	Not included	Included	Included
Revenue cycle
Automated intake and eligibility	Included	Included	Included
Prior authorisation automation	Not included	Included	Included
Claim scrubbing and denial appeals	Not included	Included	Included
Payment posting and reconciliation	Not included	Included	Included
Integrations and security
EHR integrations	One	Unlimited	Custom
SSO, SCIM and role-based access	Not included	Not included	Included
Private cloud or in-VPC deployment	Not included	Not included	Included
Signed BAA and security review	Not included	Not included	Included
Support
Support channel	Email	Email and phone	24/7 priority
Dedicated success manager	Not included	Included	Included
Onboarding	Guided	White-glove	Custom
Uptime SLA	99.9%	99.9%	99.99%

You’re viewing Pro · $719 per provider / month

Scroll the table sideways to compare all three plans

Selected plan

Pro· $719 per provider / month, billed annually

Talk to us Start free pilot

FAQ

Questions we get on the first call

Still unresolved? Talk to someone who has deployed this — not a sales development rep.

No. Scribes automate documentation inside the exam room. Aurelius automates everything outside it — the phones, the schedule, intake, prior authorisations and the revenue cycle. Most of our customers already run a scribe and keep it; the two do not overlap.

Give your clinic its front office back.

Thirty minutes, against your own schedule and call volume. We will tell you which workflows are worth automating and which are not.

Book a demo See pricing

The AI workforce built formodern healthcare

Trusted by the people who run the front desk

Six jobs your front office no longer has to do

Front deskEvery call answered, on the first ring

SchedulingCancellations refilled automatically

IntakePaperwork done before arrival

AuthorisationsPrior auths chased end to end

RevenueClaims scrubbed, denials worked

RetentionRecalls and no-shows pursued

Every call answered, on the first ring

Cancellations refilled automatically

Paperwork done before arrival

Prior auths chased end to end

Claims scrubbed, denials worked

Recalls and no-shows pursued

Live in two weeks, not two quarters

Connect your EHR

Measured across 400+ clinics

Front-office tasks: automated vs. manual

Priced per provider, not per seat

Practice

Pro

Health system

Compare every plan

Questions we get on the first call

Is this an AI scribe?

Does it work with our EHR?

Will patients know they are talking to AI?

How do you handle PHI?

What happens when it gets something wrong?

Do we have to lay off front-desk staff?

How long until it is live?

Give your clinic its front office back.