Blog
Product updates and notes from the front office
Everything we ship, plus what we learn deploying Aurelius in real clinics — scheduling, prior authorisation, denials, and running AI somewhere HIPAA applies.
How AI Filled Empty Appointment Slots Automatically
Discover how Aurelius helps clinics reduce no-shows, refill cancelled appointments instantly, and return valuable time to front-desk teams.
- Case study
How AI Filled Empty Appointment Slots Automatically
See how automated waitlist management helps clinics reduce cancellations and keep providers' schedules full without extra administrative work.
2 min readAurelius Product Team 
Front officeWhy Plumbers Lose Customers Before They Even Pick Up the Phone
Most plumbing companies don't lose customers because of poor service—they lose them because they miss the first phone call. Here's how IMERAAI helps solve that.
2 min readIMERAAI Product Team- Front office
Every Missed Call Could Cost Your Plumbing Business an $800 Job
Discover how AI call answering helps plumbing and HVAC companies capture more leads, book more appointments, and never miss another customer.
2 min readIMERAAI Product Team - Product updatev2.8
Aurelius 2.8 — multilingual intake and a rebuilt waitlist
Intake forms now run in Spanish and Mandarin end to end, the waitlist backfills from cancellations within ninety seconds, and eligibility results land on the appointment instead of in a separate queue.
1 min readAurelius Product Team - Front office
The forty calls a day your clinic never hears
Most practices measure abandoned calls at the switchboard and stop there. The bookings you lose happen after the caller hangs up — and they never show up in a report.
1 min readDana Whitfield - Revenue cycle
Prior authorisation is a queue problem, not a paperwork problem
Automating the form fills is the easy half. What actually clears the backlog is deciding what a human should still look at, and when.
1 min readPriya Raghunathan - Product updatev2.7
Aurelius 2.7 — automated denial appeals and payer rules
Denials now route by reason code, appeals draft themselves from the original claim and chart notes, and payer-specific rules are editable without a support ticket.
1 min readAurelius Product Team - Case study
How one group took its no-show rate from 19% to 11%
No new staff, no policy change, no deposits. Just follow-up that happens on the days everyone is too busy to make the calls.
1 min readTomás Ferreira - Security
What HIPAA actually requires of an AI vendor
A plain reading of the parts that matter when you are evaluating anything that answers your phones or touches a chart — BAAs, minimum necessary, and audit trails.
1 min readAurelius Security Team - Product updatev2.6
Aurelius 2.6 — Epic integration and audit exports
Bidirectional scheduling with Epic, plus signed audit exports you can hand straight to a compliance reviewer.
1 min readAurelius Product Team - Company
Why we price per provider and not per seat
Clinics add front-desk staff to survive admin load. Charging per seat bills you for the symptom, which is a strange thing to do to the customer you claim to be helping.
1 min readMarcus Oyelaran - Revenue cycle
Running eligibility before the visit, not after the denial
Front-end eligibility is the cheapest denial you will ever prevent. Here is where the checks actually belong in an intake flow.
1 min readHelen Kowalski
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