Front desk
Every call answered, on the first ring
Booking, rescheduling, refills, directions and insurance questions — in the caller's language, with anything clinical escalated to a human.
92% resolved without staff
What it does
Six jobs your front office no longer has to do
Turn them on one at a time or all at once. Each one is measured against the work it replaced, not against a demo.
- clinics running Aurelius
- 400+
- average customer rating
- 4.9/5
- renew after year one
- 97%
clinics running Aurelius
average customer rating
renew after year one
Booking, rescheduling, refills, directions and insurance questions — in the caller's language, with anything clinical escalated to a human.
92% resolved without staff
Scheduling
Cancellations refilled automatically
The moment a slot opens, Aurelius works your waitlist by clinical priority and books the first patient who confirms.
Slots refilled in under 5 min
Intake
Paperwork done before arrival
Forms, consents, insurance cards and eligibility checks collected by text, then written straight into the chart.
Zero clipboards at check-in
Authorisations
Prior auths chased end to end
Aurelius assembles the packet, submits to the payer, sits in the queue and follows up until there is a decision.
9 days down to 2
Revenue
Claims scrubbed, denials worked
Coding checked before submission, denials triaged and appealed, payments posted and reconciled the same day.
Same-day payment posting
Retention
Recalls and no-shows pursued
Overdue patients, annual wellness visits and missed appointments followed up on a cadence that actually converts.
38% fewer no-shows
HIPAA compliant
BAA signed on every plan
SOC 2 Type II
Audited annually
PHI never trains models
Per-tenant encryption keys
Works with your EHR
25+ integrations
Outcomes
Measured across 400+ clinics
Aggregated from customer telemetry over the trailing twelve months. Medians, not best cases.
%
Calls resolved without staff
Booking, rescheduling, refills and routine questions.
%
Fewer no-shows
Median reduction after three months of automated recall.
days
Prior auth turnaround
Down from a nine-day average across our customer base.
hrs
Admin hours returned
Per provider per month, given back to patient-facing work.
Front-office tasks: automated vs. manual
A representative four-provider group through its first eight months.
Give your clinic its front office back.
Thirty minutes, against your own schedule and call volume. We will tell you which workflows are worth automating and which are not.